Employee Engagement Cycle: Discussion

Employee Engagement Cycle: Discussion


Stacy, a supervisor at the University gathered
input from her team which told her that development opportunities and workload distribution needed
the most attention. Before taking any action, it’s important
for Stacy to pause and think about what was occurring within her team at the time she
gathered their input, which could have influenced the responses. She also needs to consider which priority
makes the most sense for her team. Just because she has two areas that need improvement
doesn’t mean she needs to do both right away. Her best next step is to have a discussion
with her team to understand the context for the input, gain a deeper understanding of
the issues, and gather their ideas and possible solutions. During the team discussion, Stacy realizes
some of the members on her team believe they are doing more work than others. She also realized that some projects get taken
away from less efficient team members and get reassigned to Jasmine, a rock star worker
that always gets things done. As a result, Jasmine’s to-do list keeps
growing and some tasks start to slip, and the other team members do not receive the
cross-training they need to improve their skills which would provide coverage during
busy times and fill needed gaps. While Stacy agrees that she needs to develop
the other staff to improve their skills, the workload distribution issue needs to get addressed
first. Otherwise Jasmine will burn out and projects
will not get done at all! The next time you see the signs of a disengaged
team, consider gathering input and then following through with a discussion to make sense of
the feedback you have. With your team, consider the context of the
issues, how they contribute to overall team goals and priorities, and the underlying issues
that need to be addressed. This will help your faculty and staff be even
more engaged in identifying next steps and possible solutions.

Leave a Reply

Leave a Reply

Your email address will not be published. Required fields are marked *